Return Policy and Process
At ReplyFX LLC, we strive to deliver high-quality, custom-made products that are printed on demand just for you. Because of the custom and made-to-order nature of our products, we follow a specific return policy.
Return Eligibility:
- Non-Eligible Returns: We cannot accept returns or exchanges if the customer orders the wrong size, color, or simply changes their mind, as each product is uniquely made for each customer.
- Eligible Returns: In the event of a damaged product or a manufacturing error, we offer a free replacement or a refund. Please report the issue within 30 days of product delivery.
Initiating a Return:
- To initiate a return for a damaged product or a manufacturing error, please contact our customer service through our “Contact Page” form on our website. You will need to provide a clear photo or video demonstrating the problem. For issues affecting multiple products with the same design, please include a photo or video showing all affected items together.
Refund Process:
- Refunds for eligible returns are processed back to the original payment method. If you made your payment in a currency other than USD, the refund would be issued directly to your original payment source.
Additional Information:
- Delivery Issues: If there is an issue with delivery (e.g., package not delivered), you may opt for a replacement with an additional charge or a partial refund.
- Print Tolerance: For direct-to-garment (DTG) products, please note there is a tolerance of 0.5 inches for print placement. Minor variations in the print placement are not considered defects and are not eligible for returns.
We value your satisfaction and are here to assist with any issues related to your order. Please reach out to us with any concerns regarding your purchase.
