Consumer Data Privacy Policy
At ReplyFX LLC, we respect your privacy and are committed to protecting the personal information you share with us. This policy describes how we collect, use, and protect your personal information and the choices you have associated with that data.
Information Collection and Use:
- Personal Information: We collect personal information such as your name, email address, and phone number. This information is gathered through our Shopify storefront and via ManyChat during your interactions with our chatbot.
- Usage of Information: Your personal information is used to process transactions, communicate with you about your orders, and for marketing purposes. We strive to provide you with a seamless shopping and customer service experience.
Sharing of Information:
- Suppliers and Third Parties: We share necessary order information with our suppliers to fulfill your purchases. Shopify, as our e-commerce platform, also collects and processes customer details necessary for transaction processing.
- Compliance with Legal Obligations: We may share your information with law enforcement or other entities as required by law.
Data Security:
- Protection Measures: We rely on the security measures of Shopify and ManyChat to protect your personal information. Both platforms are designed with strong security protocols to safeguard your data.
- GDPR Compliance: We adhere to the General Data Protection Regulation (GDPR) standards, which allows EU residents additional rights including the right to access, correct, delete, and restrict the processing of their personal data.
Your Rights:
- Access and Control: You can update your personal information at any time through your account settings on our Shopify store. While you cannot change your name and email address once saved in our ManyChat custom fields, you can request corrections or deletions by contacting our customer support.
- Opt-Out: You have the right to opt-out of receiving marketing communications from us at any time. You can exercise this right by following the unsubscribe link in the emails we send you, or by tapping/clicking “Unsubscribe” inside Facebook Messenger.
Changes to This Policy:
- We reserve the right to modify this privacy policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to periodically review this page for the latest information on our privacy practices.
If you have any questions or concerns about our Consumer Data Privacy Policy, please contact us at ReplyFXLLC@gmail.com.
